How to Troubleshoot Bluetooth and Wi-Fi Connectivity Issues on a PC

Step 1: Check Antenna Connections (Desktop PCs)

• Locate the Antennas: Look for black stick- or fin-shaped antennas in your packaging.
• Attach the Antennas: Screw them into the gold ports on the motherboard’s rear I/O.

Step 2: Enable Wi-Fi and Bluetooth (Windows 11)

To turn on Wi-Fi:

• Click the Network icon near the clock.
• Select Wi-Fi, pick your network, and enter the password.

To turn on Bluetooth:

• Press Windows + I to open Settings.
• Go to Bluetooth & devices and toggle Bluetooth on.
• Select Add device to pair your accessory.

Step 3: Update or Install Drivers

• Download Latest Drivers: From your system/motherboard manufacturer's site.
• Install the Drivers: Run the setup and follow the instructions.

Step 4: Adjust Network Adapter Settings

• Press Windows + X and open Device Manager.
• Expand Network adapters and double-click your wireless adapter.
• Under Advanced tab, set Preferred Band to 5 GHz.

Step 5: Update the BIOS

• Visit your system/motherboard manufacturer's support site.
• Download and install the latest BIOS following their guide.

Note: BIOS updates carry risk — follow instructions carefully.

Step 6: Bluetooth Troubleshooting

• Make sure your device is in pairing/discoverable mode.
• Restart both the Bluetooth device and your PC.

Step 7: External Hardware Options

• Try a USB Wi-Fi/Bluetooth adapter as a quick fix.
• Install a PCIe Wi-Fi/Bluetooth card for long-term reliability.