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WHAT
TO DO WHEN YOUR COMPUTER IS NOT WORKING?
=== Read
the following term and conditions before you call our technical
support ===
Step
1: Read over the Service Agreement terms and
conditions to find out if this covers your product.
Step
2: iBUYPOWER’s On-Site Warranty provide both
telephonic
technical support and on-site services
to our system purchasers(limited to US 50 states).
Step
3: iBUYPOWER On-Site Warranty only covers the hardware
components inside the system
tower (i.e.: main
board, hard disk drive, ROMs ….).
Components connected to the system
tower (speakers,
keyboard, mouse, scanner….) and software related problems are not
covered
under this
warranty. If our
on-site technician finds the problem(s) is caused by software or any
component not
inside the system tower, and there is no need to replace any
hardware, the
customer will
responsible for a $165/hr on-site service charge.
Step
4: On-Site service visits’ are limited to 2 times
per year. If for any
reason the customer needs
extra
on-site service, a charged of $165/hr must be pre-paid by credit
card.
iBUYPOWER also provides depot service for customers to mail
the computer back to our
location for
repair.
Step
5: For telephone technical support, please call our
toll free number (it is on a sticker and located on the
back/top side of the system tower) and have the
following
information ready for your agent.
1.
Invoice Number and Customer Number (on the upper right corner
of your invoice paper)
2.
On-Site Service Warranty Number (can be found on the invoice
or back side of your system tower)
3.
Date of Purchase
4.
System Serial Number (can be found on the back side of your
system tower)
Step
6: The telephone technical support agent will make
every attempt to resolve or diagnose the
product problem
over the telephone. If
it is determined that the problem is hardware related, the
technical support
agent will setup a request for service according to the terms and
conditions of
the Service
Agreement.
Step
7: Should service be required to fix hardware related
problems, iBUYPOWER will make
arrangements to
have the replacement part(s) shipped to the computer’s location.
Step
8: The customer will be responsible to contact
Technical Support at the number listed above to
confirm the part(s)
arrival from iBUYPOWER. Technical
Support will have an Authorized
Technical Field
Engineer dispatched. You
will generally be contacted within 24-hour of
confirmation of
the part(s) arrival to schedule an appointment for service.
Step
9: After the computer has been repaired, the defective
part(s) or unused part(s) must be shipped
back to iBUYPOWER
within 7-DAY using the pre-paid shipping label provided in the box
with
the replacement
part(s).
Step
10: Your feedback is very important to us; you may E-mailing your comments to comments@ibuypower.com
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