Help with Sentry 2 Fan Controller

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Help with Sentry 2 Fan Controller

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Help with Sentry 2 Fan Controller - 8/23/2009 12:42:05 AM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

Ever since I bumped the a button on the touch screen controller , I can't put it back into auto mode without it beeping.
I'm sure that the beeps are some sort of alarm to alert for overheating
I'm not even sure it was ever in auto mode at this point.
The only way I can stop the beeping is to have all four fans at 100%. I would really like to have the fans controlled by the Sentry
rather than have to run them at full.
I've tried to reset the Sentry but no luck. Any advice?

The rig is liquid cooled with an Asetek Liquid CPU Cooling System w/ 240mm Radiator

Case(CoolerMaster HAF 922 Mid Tower Gaming CaseBlack)
iBUYPOWER Harmony SRS Sound Reduction SystemImproved Airflow Silent Fans)

Processor(Intel® Core™ i7 920 Processor (4x 2.66GHz/8MB L3 Cache))

Memory(6 GB [2 GB X3] DDR3-1333 Triple Memory ModuleCorsair Value or Major Brand)
Video Card(NVIDIA GeForce GTX 285 - 2GBSingle Card)

Motherboard(Asus P6T -- Intel X58 Chipset
Power Supply(750 Watt -- Corsair CMPSU-750TX Power SupplySLI Ready)
Meter Display(NZXT Sentry 2 LCD Touch Screen Fan Controller /w Temperatures DisplayBlack)

Post #: 1

RE: Help with Sentry 2 Fan Controller - 8/23/2009 9:58:56 AM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

Found out why it's beeping it detects a missing fan!
On one of the Asetek Liquid CPU Cooling System w/ 240mm Radiator , the housing is there but the fan blade itself is missing?

That's just awesome

(in reply to MackMan)

Post #: 2

RE: Help with Sentry 2 Fan Controller - 8/23/2009 7:28:54 PM

TheDloader4U

Posts: 3119
Joined: 11/27/2008
Status: offline

Call TS or CS with your order # in the morning and ask why the fan is missing.
Technical Support Hours

Mon - Fri: 8:30am - 5:00pm PST
Toll Free: (888) 618-6040
Phone: (626) 228-1171
Customer Service Hours

Mon - Fri: 8:30am - 5:30pm PST
Toll Free: (888) 462-3899
Phone: (626) 228-1153

(in reply to MackMan)

Post #: 3

RE: Help with Sentry 2 Fan Controller - 8/24/2009 6:13:38 PM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

Thanks TheDloader4U.
Called tech support and they're shipping another fan to me.
I'm just curious how a missing 120mm could get past qc

(in reply to TheDloader4U)

Post #: 4

RE: Help with Sentry 2 Fan Controller - 8/24/2009 9:05:58 PM

TheDloader4U

Posts: 3119
Joined: 11/27/2008
Status: offline

(in reply to MackMan)

Post #: 5

RE: Help with Sentry 2 Fan Controller - 8/31/2009 8:41:49 PM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

The new fan arrived. I installed it and the sensor still beeps. I called tech support and they gave me an rma
and told me to ship it back and they'll replace the sentry 2

(in reply to TheDloader4U)

Post #: 6

RE: Help with Sentry 2 Fan Controller - 9/1/2009 3:13:12 PM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

I called in to tech support last night and was given an RMA number of 91516.
I was also told that a prepaid shipping label would be e-mailed to me in the morning.
Here it is almost 24 hours later and still no shipping label. Can someone please send me one?
I would really like to have the rig working that I paid for
So far I've experienced a missing fan, a wrong color replacement fan ,defective fan controller
and if I can't get an RMA in a timely manner I may return the whole order.

(in reply to MackMan)

Post #: 7

RE: Help with Sentry 2 Fan Controller - 9/22/2009 7:51:26 PM

MackMan

Posts: 7
Joined: 8/21/2009
Status: offline

I had sent my pc off for rma repair. The pc had originally been shipped to me missing one of the fans hence tripping the alarm on the Sentry2 fan controller.
I called and a new fan was shipped to me. Installed it and the beeping from the Sentry2 continued. I had requested a matching fan and received a different color instead.
This should of have tipped me off to the type of shenanigans that should expect from IBuyPower.

I called again and was given an rma. I even specified to please replace the mismatched fan. Three weeks later... after an rma *repair*
I still have the same problem. The Sentry2 will not run in auto mode without tripping the alarm and I still have a mismatched fan.
I'm absolutely livid at this point. I feel that I have been sold a false bill of goods and no one is willing to make it right. Can someone , anyone make this right or are my expectations set too high to have the pc that I paid for in working condition?

< Message edited by MackMan -- 9/23/2009 12:21:48 AM >

(in reply to MackMan)

Post #: 8