DESKTOP COMPUTER SYSTEM LIMITED WARRANTIES

• if you are an international customer(APO/FPO)please also read our international warranty policy

iBUYPOWER provides a 30-Day Money Back Guarantee (not includes shipping, handling and rush service fees) and the following limited warranty. This limited warranty extends only to the original purchaser.

Limited Warranty on iBUYPOWER Desktop Computer Systems

The "Three Year Standard Warranty" covers three years labor and one year parts. The "Four Year Extended Warranty" covers four years labor and two years parts. The "Five Year Extended Warranty" covers five year labor and three years parts.

iBUYPOWER warrants this product and its parts against defects in materials or workmanship for the period specified in the warranty included with the purchase from the original date of invoice. During this period, iBUYPOWER will repair or replace defective parts with new or reconditioned parts at iBUYPOWER option, without charge to you. All original parts replaced by iBUYPOWER or its authorized service centers, become the property of iBUYPOWER. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

iBUYPOWER, makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. iBUYPOWER makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, iBUYPOWER is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall iBUYPOWER be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

1. This warranty extends only to products distributed by iBUYPOWER is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
2. This warranty covers only normal use of the computer. iBUYPOWER shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized iBUYPOWER representative.
3. In the event that your computer is returned to iBUYPOWER for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.
4. You must retain your bill of sale or other proof of purchase to receive warranty service.
5. The computer’s serial number must be untampered with and clearly identifiable.
6. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
7. iBUYPOWER and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to iBUYPOWER, it’s dealer, distributors, resellers, or Authorized Service Centers.
8. All pre-installed software programs are licensed to customers under non-iBUYPOWER software vender’s term and conditions provided with the packages.
9. This warranty does not cover any third party software or virus related problems.
10. iBUYPOWER makes no warranty either expressed or implied regarding third-party (non-iBUYPOWER) software.
11. 30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by iBUYPOWER or Authorized Service Centers only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair are the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by iBUYPOWER technical support staff to ship your computer. iBUYPOWER will not accept any shipments without a RMA number.

2. Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. iBUYPOWER will not be responsible for shipping damage/lost or any product not purchased direct from iBUYPOWER. It is very important that you write the RMA number clearly outside the package. iBUYPOWER will not pay for return shipping costs outside main land U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

iBUYPOWER Computer Service Center

RMA#____________

11581 Federal Dr.; El Monte, CA 91731 USA

4. Upon receiving the computer, iBUYPOWER will repair or replace your computer (at iBUYPOWER’s discretion) and will ship it back to you within 2 weeks(depends on parts availability) via FedEx/UPS.

5. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped FedEx/UPS. You will need to ship defective part(s) back to iBUYPOWER within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

6. You will be responsible for shipping charges to iBUYPOWER. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $100 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.

After One-Year Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same however; you are responsible for shipping charges both way, current labor (rate per hour; waived for 2nd and 3rd year), and the current price of part(s) used in repair.

Desktop Technical Support:

· Our Web address: www.ibuypower.com

· E-mail for Technical Support: techsupport@ibuypower.com

· In-House Technical Support Phone#: (888)618-6040 ; (626)228-1171

Customer Service:

· E-mail for Customer Service: comments@ibuypower.com

· Customer Service Phone#: (626)228-1153

This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by iBUYPOWER.

If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the iBUYPOWER Warranty section of this manual.

Shipping Instructions

iBUYPOWER advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at iBUYPOWER. We recommend UPS, FedEx or any other shipping company that uses tracking technology.

YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:

YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONENUMBER AND PROBLEM(S) DESCRIPTION.

Full System:

· The box should able to handle a weight of 40~50 lbs.

· There should be a minimum of 3” of space on all six sides of the computer.

· The 3” space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.

· We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

· Use heavy-duty 3” packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package.

· When you ship your iBUYPOWER product in for repair or credit, iBUYPOWER is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your iBUYPOWER product is received freight damaged, you may be able to file a claim with your shipper.

· If your computer is damaged due to improper shipping, you must instruct iBUYPOWER to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at iBUYPOWER’s sole discretion.

ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER

Individual parts must be handled in a similar manner:

· The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals.

· Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.

· Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.

If you have any question regarding to this limited warranty, please E-mail to us at: comments@ibuypower.com.

iBUYPOWER reserves the right to change this limited warranty without any further notice.

ONE YEAR LAPTOP/e-PC COMPUTER SYSTEM LIMITED WARRANTIES

iBUYPOWER provides a 30-Day Money Back Guarantee (not includes shipping, handling and rush service fees) and the following limited warranty. This limited warranty extends only to the original purchaser.

Limited Warranty on iBUYPOWER Laptop/e-PC Computer Systems

iBUYPOWER warrants this product and its parts* against defects in materials or workmanship for one(1) year labor and one(1) year parts from the original date of invoice. During this period, iBUYPOWER will repair defective parts with new or reconditioned parts at iBUYPOWER option, without charge to you. All original parts replaced by iBUYPOWER or its authorized service centers, become the property of iBUYPOWER. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

*The laptop computer battery is excluded under the one(1) year warranty coverage. The laptop computer battery has ninety(90) days warranty coverage due to the battery being a consumable and wear out component. The LCD screen is warranted in accordance to specifications given by the LCD Manufacturer, and are typically classified as ISO standard Pixel Fault Class II, in accordance to the ISO 13406-2 standard (accessible from the official International Organization for Standardization website at www.iso.org). By this classification, the LCD Screen of the laptop computer may have (1) to (5) red, green, blue, bright or dark spots called "On-Pixels" that often appear on LCD Screens. According to the specification from LCD Manufacturers, the existence of five(5) "On-Pixels" is permissible and has met the Manufacturer QA Standards. Therefore in such an instance the Seller has no obligations to issue a sale return or replacement.

iBUYPOWER, makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. iBUYPOWER makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, iBUYPOWER is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall iBUYPOWER be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

1. This warranty extends only to products distributed by iBUYPOWER is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
2. This warranty covers only normal use of the computer. iBUYPOWER shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized iBUYPOWER representative.
3. In the event that your computer is returned to iBUYPOWER for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.
4. You must retain your bill of sale or other proof of purchase to receive warranty service.
5. The computer’s serial number must be untampered with and clearly identifiable.
6. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
7. iBUYPOWER and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to iBUYPOWER, it’s dealer, distributors, resellers, or Authorized Service Centers.
8. All pre-installed software programs are licensed to customers under non-iBUYPOWER software vender’s term and conditions provided with the packages.
9. This warranty does not cover any third party software or virus related problems.
10. iBUYPOWER makes no warranty either expressed or implied regarding third-party (non-iBUYPOWER) software.
11. 30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by iBUYPOWER or Authorized Service Centers only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair are the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If you have purchase our 24/7 Phone support service, please find your warranty# and toll-free telephone# on a sticker located on the back side of the system tower, otherwise, please call (888)618-6040 for help.

2. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by iBUYPOWER technical support staff to ship your computer. iBUYPOWER will not accept any shipments without a RMA number.

3. Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. iBUYPOWER will not be responsible for shipping damage. It is very important that you write the RMA number clearly outside the package. iBUYPOWER will not pay for return shipping costs outside main land U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

iBUYPOWER Computer Service Center

RMA#____________

11581 Federal Dr. ; El Monte, CA 91731 USA

 

4. Upon receiving the computer, iBUYPOWER will repair or replace your computer (at iBUYPOWER’s discretion) and will ship it back to you within 10~15 business days via FedEx/UPS.

5. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped FedEx/UPS. You will need to ship defective part(s) back to iBUYPOWER within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

6. You will be responsible for shipping charges to iBUYPOWER. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $100 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.

After One-Year Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same however; you are responsible for shipping charges both way, current labor (rate per hour), and the current price of part(s) used in repair.

Technical Support:

· Our Web address: www.ibuypower.com

· E-mail for Technical Support: techsupport@ibuypower.com

· In-House Technical Support Phone#: (888)618-6040 ; (626)228-1171

Customer Service:

· E-mail for Customer Service: comments@ibuypower.com

· Customer Service Phone#: (626)228-1153

This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by iBUYPOWER.

If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the iBUYPOWER Warranty section of this manual.

Shipping Instructions

iBUYPOWER advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at iBUYPOWER. We recommend UPS, FedEx or any other shipping company that uses tracking technology.

YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:

YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.

Full System:

· The box should able to handle a weight of 15~20 lbs.

· There should be a minimum of 1.5” of space on all six sides of the computer.

· The 1.5” space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.

· We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

· Use heavy-duty 3” packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package.

· When you ship your iBUYPOWER product in for repair or credit, iBUYPOWER is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your iBUYPOWER product is received freight damaged, you may be able to file a claim with your shipper.

· If your computer is damaged due to improper shipping, you must instruct iBUYPOWER to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at iBUYPOWER’s sole discretion.

ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER

Individual parts must be handled in a similar manner:

· The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals.

· Hard drives, Floppy drives, Optical-Drive and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.

· Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.

If you have any question regarding to this limited warranty, please E-mail to us at: comments@ibuypower.com.

iBUYPOWER reserves the right to change this limited warranty without any further notice.

iBUYPOWER Accidental Damage Protection

The iBUYPOWER Accidental Damage Protection policy provides protection from accidental damage incurred from drops, spills, electrical surges, and fires. This Accidental Damage Protection policy only applies to the original purchaser, and is non-transferrable. Coverage includes the unit’s hard drive, CPU, memory, keyboard, LCD, and other broken parts.

During the coverage term and subject to the limitations in this Agreement, we, or a person we designate, will repair or replace the product as necessary to correct accidental loss in functionality that occurs during normal and customary use of the product. This includes non-intentional damage caused to the unit by drops, falls, collisions, electrical surge, fires, and liquid spills.

If we repair your device, we reserve the right to replace original parts with new or used parts from the original or different manufacturer. Replacement parts will be functionally equivalent to the original parts. Original parts removed from the device and substituted with a replacement part will not be returned to the customer. iBUYPOWER may, at our option, replace your device with a device that is comparable to the original device.

It is your responsibility to back-up all software and data before shipping a system for repair. iBUYPOWER is not responsible for any loss of data under any circumstances, including data lost during repair work, damaged in transit, or otherwise.

You are responsible for shipping the device to our service center or service provider. iBUYPOWER will pay for return shipping by standard 5-7-day ground service for return locations within the contiguous 48 U.S. states. Additional shipping fees may apply for expedited return shipping. You are responsible for return shipping and any other transport or customs fees for shipping to Canada, Alaska, Hawaii, or any addresses requiring U.S. Postal Service.

Accidental Damage Protection is subject to the following exclusions:

Accidental Damage Protection does not provide protection against normal wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, acts of God or nature, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between you and our service center or service providers. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with your product, it is expected that you will continually use these product accessories for protection against damage to the product. Abuse is defined as your intentional non-utilization of protective items during product use, or your treatment of the product(s) that you have purchased for your use in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this Accidental Damage Protection program. The LCD Screen of the laptop computer may have (1) to (5) red, green, blue, bright or dark spots called "On-Pixels" or “Dead Pixels” that often appear on LCD Screens. This Accidental Damage Protection policy provides no coverage for “On-Pixels” or “Dead Pixels” not provided in iBUYPOWER’s standard laptop warranty. Peripherals and external accessories, including batteries, power adapters, secondary monitors, external mice and keyboards, etc. are not covered under this policy.

Accidental Damage Protection coverage is limited to one claim during the protection period. Repairs covered under iBUYPOWER’s standard laptop warranty do not count towards this one-claim limit. The cost to repair a device after this one-claim limit has been reached will be determined on a time and material basis, excluding repairs covered by iBUYPOWER’s standard laptop warranty. This policy begins at purchase when all requirements are met, and extends for one year from the original purchase invoice date. This plan is provided for all iBUYPOWER CZ-10 Premium laptops purchased from www.iBUYPOWER.com on or after May 22, 2009. Proof of purchase and serial number on laptop are required for all Accidental Damage Protection claims. iBUYPOWER reserves the right to modify or discontinue this agreement at any time.

iBUYPOWER 30 Day Zero Defective Pixel Protection Plan

The LCD Defective pixel protection plan protects laptop LCD display panels for a period of thirty (30) days from invoice date. During the protected period, iBUYPOWER will repair or replace products with one or more “defective pixels”. A defective pixel is defined as one of a following:

1. A pixel that is permanently white (on)
2. A pixel that is permanently dark (off)
3. A “sub-pixel” that is permanently red, green, or blue

This policy will not protect LCD panels returned outside the 30 day protection period. This policy only covers manufacturer defects outlined above, and does not cover damage caused by abuse, misuse, shipping damage, or other physical damage. Customer is responsible for one-way shipping to our repair facility.